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Rooms and Rates
General Hotel Information
Business Traveller
Getting to the hotel / Travelling
Travelling with Children
General Information
Shopping and Tourist Facilities

Rooms and Rates

What types of rooms are available in the hotel and what are the differences between the different categories?
A: There are 4 room categories - Superior, Deluxe, Executive Club & Executive Suite.

  • Superior and Deluxe, room type is differentiated by the bathroom amenities available. Toothbrush, bathrobe and lotion are provided in Deluxe.
  • Executive Club comes with free access to Executive Club Lounge for breakfast and evening cocktails.
  • Executive Suite is has a living room and a bedroom, includes free access to Executive Club Lounge for breakfast and evening cocktails.

Are your hotel rates per room or per person?
A: Room rates are based on per room. Prices shown on the website include taxes and service charge.

Does my room reservation require any guarantee?
A: Yes, all online bookings require a guarantee.

Can I book using my friends’ credit card to make my reservations?
A: Yes, we will require your friend to fill up a 3rd party authorisation form to allow hotel to process the charge.

Can I use Debit Card for room payment and making reservations?
A: No, the hotel only accepts cash and major credit cards.

How do I cancel my hotel reservation without incurring any charges?
A: If you booked through the hotel website, the terms and conditions on the booking confirmation apply. You may cancel the booking via the hotel website, unless the package booked is prepaid or non-refundable. For bookings made via other channels, kindly make your cancellation via your booking source.

Can I amend my reservations? Is there any penalty fee?
A: If you booked through the hotel website, you may amend your reservation via the website, subjected to the terms & conditions specified on the booking confirmation. For bookings made via other channels, kindly make your amendments via your booking source.

How many people can stay in one room?
A: Maximum 3 Adults are allowed to a room - Child is allowed to share existing bed with parents.

How much is the extra bed?
A: Superior & Deluxe @ S$60 Nett and Executive Club @ S$100 Nett.

I have 2 kids, aged 6 and 14. Do I need to get an extra bed?
A: Children below 12 years of age stay for free using existing bedding. Extra bed for child is charged the same rate as an adult. Only one extra bed is allowed per room.

I have a reservation under my name, can my friend check-in for me?
A: Yes, however guest is required to inform hotel of the friend’s name before check-in.

Can I pay my room in different currency?
A: No, hotel transactions are all in Singapore Dollars.

Do you offer discounts for a group booking?
A: No.

Does the internet rate includes breakfast?
A: No, unless it is on promotion and/or Executive Club Room category.

Are the prices shown on the web before or after discount?
A: The rates shown on the hotel website are after discount. There are no hidden charges and booking fees when rates are booked via our official website.

What are the standard check in and check out times of the hotel?
A: Check in time 2pm, check out time 12nn.

Is it possible to check in earlier? If so, what are the charges?
A: Early check in is subject to room availability with an additional night’s room charge.

Can I have a late check-out? If so, what are the charges?
A: Yes. Late check out is subject to room availability with one additional night’s room charge after 6pm. Extension of late check out before 6pm will be chargeable at half day rate.

Do you offer a room rate for short stays (day use)?
A: No, we don’t. Guests can opt to get a late check out after one night stay.

Do you have twin, triple and quadruple rooms?
A: We have Twin-bedded room & Triple room (with extra bed).

Are King size beds available in the rooms?
A: Yes, available upon request and subject to availability.

Do you have rooms with a bathtub?
A: Yes, available upon request and subject to availability.

What television channels are available in the rooms?
A: TV Channels:  MediaCorp 5, MediaCorp 8, Suria, Vasantham, Channel U, Channel News Asia, Okto, Discovery Channel, NHK World Premium, CNN, Australia Network, Eurosportnews, Supersports Arena, MTV S.E.A., AXN, Star World, Russia Today, Arirang TV, Hello Japan!,  CCTV 4, CCTV 9, CCTV News

Radio Channel:  In-House Music, Y.E.S. 93.3 FM & 98.7 FM

Do you have hairdryers in the rooms?
A: Yes.

Do you have non-smoking rooms?
A: Yes.

Are safety deposit boxes available at the hotel?
A: In-room safe box is available in all guest rooms.

Do you have a freezer in the rooms?
A: No.

Do you have interconnecting rooms?
A: Yes, available upon request and subject to availability.

Do you offer complimentary wifi?
A: Complimentary wifi is available for any room reservation made via our official hotel website at www.furama.com. For all other bookings, wifi is chargeable unless the room package includes complimentary wifi access.

How much is breakfast?
A: Buffet breakfast at Tiffany Café & Restaurant is charged at S$25.00++ per person, price is subjected to an additional Goods and Services Tax (GST) and service charge. For any room reservation made via www.furama.com, buffet breakfast is charged at S$25 Nett per person.

Do you have rooms for disabled/wheelchair dependent persons?
A: No.

Does your executive floors have any children rules or dress code?
A: No, however for access to Executive Lounge, dress code must be smart and casual.


Where is breakfast served and operating hours?
A: Breakfast is served at Tiffany Café & Restaurant from 6am to 10.30am.

How much is breakfast for child?
A: S$18 Nett per child.

How many restaurants do you have and what are they?
A: One restaurant, Tiffany Café & Restaurant – Serving international buffet and a la carte savouries from a Malay kitchen.

Is vegetarian cuisine available in the restaurants?
A: Yes.

Is halal cuisine available in the restaurants?
A: Yes.

Is there a special menu available for children?
A: Yes.

Do you have 24-hour room service?
A: Yes.

General Hotel Information

Is there a swimming pool in the hotel? What is the operating hours?
A: Yes, our swimming pool is open from 6am to 10pm.

Is there a gym in the hotel? If so, what equipment do you have in the gym? What is the operating hours?
A: Yes, our hotel is well-equipped with a treadmill, dumbbells, weight lifting machines, exercise ball and cross trainers. The gym is open from 6am to 10pm.

Is laundry service provided?
A: Yes and it is chargeable. Alternatively, you may use the coin-operated self-laundrette machines – both washer and dryer are available.

Do you have a pet policy?
A: Pets are not allowed in the hotel premises.

Is durian allowed in the hotel?
A: Strictly no durians.

What is your hotel's legal age to check-in?
A: 18yrs and above.

Do you have any special packages for honeymoons and anniversaries?
A: Not at the moment.

Do you have a tour desk where I can book excursions during my stay?
A: Please check with our concierge for assistance on tour/excursions bookings.

Do you have special facilities and services available for the disabled traveller?
A: No.

Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
A: Yes, please contact concierge for assistance.

Where can I print my boarding pass?
A: Please contact concierge for assistance.

Is a doctor available in the hotel?
A: No, please contact duty manager for assistance.

Are massaging services available in the hotel?
A: No.

How far is the nearest hospital from the hotel?
A: 10 mins by car.

Where is the nearest bank or currency exchange?
A: The nearest is 5 mins away from hotel. Currency exchange can be transacted at the hotel’s cashier counter. Other nearby alternatives will be at People’s Park Centre or Chinatown Point.

What is the local currency?
A: Singapore Dollars.

What time do the local banks open?
A: Local banks operate from 9am onwards.

Are there shops at the hotel?
A: Yes.

Business Traveller

Can I connect my laptop in the room?
A: Yes.

What newspapers do the hotel receive and can these be delivered to my room?
A: Local newspaper – The Straits Times is available for distribution to guest’s rooms.

Are meeting rooms available at the hotel?
A: Yes and charges are applicable unless room package comes with complimentary usage of meeting rooms.


Getting to the hotel / Travelling

How long does it take to get a taxi from the airport to the hotel and approximately how much does it cost?
A: It takes approximately 25 minutes by taxi and costs about S$25 to S$35 depending on time of the day and type of cab.

Do you have complimentary airport transfers?
A: No.

How do I get to the hotel from the nearest mrt station?
A: From Chinatown Station
Take Exit D and head towards People's Park Centre. Furama City Centre, Singapore is located right beside it.

How do I get to the hotel from the airport?
A: It takes approximately 25 minutes by taxi and about an hour by MRT.

How many parking lots are available at the hotel?
A: 100 lots are available in our basement carpark.

Is parking complimentary for room guests? F&B guests?
A: Complimentary parking is available only for in-house guests. Parking charges apply for F&B guests.

What is the best way to get around the city?
A: There are several ways to travel around Singapore, depending on your destination. For sightseeing around urban landmarks and Singapore’s shopping belt, you can book a guided tour or hop on a public bus to the city. Alternatively, you may wish to embark on an experience closer to the average Singaporean’s daily commute by riding the MRT (train/subway). Some places, such as the Singapore Zoo, are located further away from central Singapore, and we would advise journeying there by taxi.

Travelling With Children

Is a child seat compulsory for use in cars in Singapore?
A: Children under 8 years old must be belted into an appropriate child restraint when travelling in front and rear seats of cars in Singapore. However, car seats are not compulsory in taxis, although they are still highly recommended whenever possible.

Does your hotel provide babysitting services?
A: Yes, please make arrangements with our front desk at least a day in advance.

Are baby cots available for the rooms?
A: Baby cots are available upon request and subject to availability.

Are baby cots chargeable?
A: Baby cots are complimentary.

Do you have a Kids Room/Area in the hotel?
A: No, we do not have a kids room/area.

Are “high chairs” available in the restaurants?
A: No.

General Information

What voltage do you use in Singapore?
A: Local voltage for usage of electrical appliances is from 220volts to 240volts.

What pin plug do you use in Singapore?
A: Singapore uses the G type plug and socket. View plug.

Does the hotel provide universal adaptor?
A: Yes, subject to availability.

What is the GST refund system in Singapore?
A: GST is refunded on goods purchase only and conditions apply. Please refer to the Singapore GST Refund Scheme website at customs.gov.sg for more information.

Is it safe to drink tap water in Singapore?
A: Yes.

What is the weather like at different times of the year?
A: Rain and shine throughout the year.

What should I wear in Singapore?
A: Thin and light clothing comfortable for usage in tropical climate or summer.

Shopping and Tourist Facilities

Are there any major shopping centres near the hotel? If so, where are they?
A: Yes, within 5 mins walk from the hotel via a sheltered link bridge.

How far is the hotel from the main shopping area?
A: 10 to 15 mins by taxi.

Is the hotel far from the MRT?
A: No, within 5 mins walk from the hotel via a sheltered link bridge.

Are you close to the Theatres/Entertainment venues?
A: Yes, 10 to 15 mins by MRT depending on location.

Can we book sightseeing tours directly at the hotel?
A: Yes.

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