FAQ
What types of rooms are available in the hotel and what are the differences between the different categories?
A: There are 14 categories of rooms: Superior King Room, Superior Twin Room, Deluxe King Room, Deluxe Twin Room, Accessible Queen Room, Premier King Room, Premier Plus King Room, Superior Family Room, Deluxe Family Room, Premier Family Room, Deluxe Suite, Premier Suite Executive Suite, Family Suite.
- Our Superior King Rooms and Superior Twin Rooms, located on levels 1 and 2, span 25 sq m and are designed to comfortably accommodate 2 adults. Each room features cozy carpeted flooring and includes a working desk. The King Room comes with a Walk-in shower bathroom, and the Twin Room is equipped with both a bathtub and shower, catering to your preferences.
- Our Deluxe King and Deluxe Twin Rooms, positioned from levels 3 to 8, offer a spacious 29 sq m of modern living space. Renovated in 2019, each room combines modernity with coziness, featuring carpeted floors, a Walk-in shower bathroom, a working desk and a small sitting area to relax and unwind.
- Our Accessible Rooms, located on levels 2 and 3, are thoughtfully designed across 29 sq m to comfortably accommodate 2 adults. Featuring carpeted floors and a desk, these rooms are equipped with accessibility in mind, including an accessible door, a lower sink, and an adapted bathroom with handrails to ensure ease of use and independence for all our guests.
- Our Premier King Rooms, located on the higher floors from levels 9 to 11, offer a generous 29 sq m of space, renovated in 2019 with a modern design. These rooms can comfortably accommodate up to 3 adults and feature carpeting, a desk for your convenience, a seating area for relaxation, and a walk-in shower bathroom
- Our Premier Plus Rooms, positioned on the higher floors from levels 9 to 11, span 29 sq m of elegantly appointed space. These rooms are designed with comfort in mind, featuring carpeted flooring, a desk for productivity, and a cozy seating area perfect for unwinding. Ideal for accommodating 2 adults, each room boasts a bathroom equipped with a bathtub.
- Our Superior Family Rooms, situated on levels 1 and 2, provide 32 sq m of space, ideal for accommodating 4 adults with 2 king beds. Each room features a bathroom with a bathtub, carpeted floors, a working desk, and a flat-screen TV, making them an ideal choice for families.
- Located on levels 3 to 8 and renovated in 2019, our Deluxe Family Rooms span 32 sqm and comfortably accommodate up to 4 adults with two queen beds. Featuring carpeting, a walk-in shower bathroom, a work desk, a seating area, and a flat-screen TV, these rooms offer a modern and practical stay for families or groups.
- Located on floors 9 to 11, our Premier Family Rooms span 32 sqm and are designed to comfortably host up to 4 adults with two queen beds. The rooms come with carpeting, a bathtub, a work desk, a seating area, a flat-screen TV, and a small kitchen corner for added convenience. Ideal for families or groups.
- Our Deluxe Suite offers a practical 35 sqm of space across levels 3 to 11. Updated in 2019, the suite includes a walk-in shower bathroom, a work desk, and a seating area for your ease. For your enjoyment, there's a flat-screen TV, and we also provide bathrobes and slippers for extra comfort during your stay.
- Our Premier Suite, refreshed in 2019, occupies a spacious 50 sq m on levels 9 to 11, offering ample room and modern amenities for up to 3 adults. This suite is thoughtfully equipped with both a walk-in shower and a bathtub for your convenience and relaxation. Additionally, it features a comfortable sofa, making it the perfect spot to unwind.
- Our Executive Suite, located on levels 3 to 11, provides 55 sq m of space with one bedroom, ideal for 2 adults. It features a sofa, carpeting, a desk, a seating area, and a bathroom with both a bathtub and walk-in shower.
- Our 55 sq m Family Suite has two bedrooms, perfect for 2 adults and 2 children under 12, featuring a king bed and a trundle bed. Enjoy a cozy seating area with a flat-screen TV, carpeted floors, a walk-in shower, and provided bathrobes and slippers for your comfort.
Are your hotel rates per room or per person?
A: Room rates are based on per room.
Does my room reservation require any prepayment?
A: Yes, all online bookings require a prepayment upon booking.
Can I use my friend's credit card to make a reservation?
A: Our payment gateway requires a One-Time-Password (OTP) from the credit card holder. You may use a friend's credit card to make a reservation as long as they choose to share this OTP with you.
Can I use Debit Card for room payment and making reservations?
A: Yes, as long as your debit card's issuing bank is able to send you a One-time-Password (OTP) for verification purposes.
How do I cancel my hotel reservation without a charge?
A: If you booked through the hotel website, the terms and conditions on the booking confirmation apply. You may cancel the booking via the hotel website, unless the package booked is prepaid or non-refundable. For bookings made via other channels, kindly make your cancellation via your booking source.
Can I amend my reservations? Is there any penalty fee?
A: If you booked through the hotel website, you may make your amendment requests by emailing us, subjected to the terms & conditions specified on the booking confirmation. For bookings made via other channels, kindly make your amendment requests via your booking source.
How many people can stay in one room?
A: It depends on the room category. Most rooms can only accommodate 2 adults. However, Deluxe King/Twin, Premier King Room, Deluxe Suite, Premier Suite, Executive Suite rooms can accommodate 2 adults, or 3 with an extra bed. Family rooms can accommodate up to 4 adults.
How much is an extra bed per night?
A: Extra bed is charged at $60 AUD or $80 AUD with breakfast.
I have 2 kids, aged 6 and 14. Do I need to get an extra bed?
A: Up to 1 child below 12 years of age may stay for free using existing bedding in the Deluxe King/Twin, Premier King Room, Deluxe Suite, Premier Suite and Executive Suite rooms. If required, an Extra bed can be purchased for these rooms and is charged the same rate as an adult.
I have a reservation under my name, can my friend check-in for me?
A: Yes, however you are required to inform the hotel in writing of your friend's name before check-in.
Can I pay for my room in a different currency?
A: No, hotel transactions are all in Australian Dollars.
Do you offer discounts for a group booking?
A: For group bookings, kindly contact our sales team at sales.darlingharbour@furama.com
Does the online rate include breakfast?
A: No, unless it is included on selected listing
Are the prices shown on the web before or after discount?
A: The rates shown on the hotel website are after a discount. There are no hidden charges and booking fees when rates are booked via our official website.
Is it possible to check-in earlier? If so, what are the charges?
A: If arrival is before 1000hrs, it is advisable to pre-book the room a day earlier. If check-in is after 1000hrs and before 1500hrs, early check-in is still subject to availability, on a request basis with no additional charge. If you book directly via our official website, you may select the optional add-on of early check-in at 11am at a discounted rate. Do note that this is only applicable at the time of booking.
Can I have a late check-out? If so, what are the charges?
A: For late check-out before 6pm, rates are charged at a half day rate, for check-out after 6pm, full day rates apply. If you book directly via our official website, you may select the optional add-on of late check-out at 5pm at a discounted rate. Do note that this is only applicable at the time of booking.
Do you offer a room rate for short stays (day use)?
A: Yes, please contact us via email reservations.fdh@furama.com
Do you have twin, triple and quadruple rooms?
A: We have twin (2 singles bed), triple (king bed with a rollaway bed) and family (2 queen beds) rooms.
Are King beds available in the rooms?
A: King beds are available in each room type as indicated.
Do you have rooms with a bathtub?
A: Yes, our Premier Plus Rooms, Superior Family Rooms, Premier Family Rooms, Premier Suite and Executive Suite all feature bathrooms equipped with bathtubs.
Do you have hairdryers in the rooms?
A: Yes.
Do you have smoking rooms?
A: No, all rooms are non-smoking.
Are safety deposit boxes available at the hotel?
A: There are in-room safe box in all guest rooms.
Do you have a freezer in the rooms?
A: No.
How much is breakfast?
A: Buffet breakfast at Shipley's Restaurant (Ground floor) is chargeable at AUD $32.00 per person. If you book directly via our official website, you may select the optional add-on of breakfast at a discounted rate. Do note that this is only applicable at the time of booking.
Do you have wheelchair-friendly rooms?
A: Yes, subject to availability.
Can we store our luggage before/after check-out?
A: Yes, please approach our Reception for assistance.
What is the measurement of the extra bed?
A: 0.90 metre by 1.9 metre.
Where is breakfast served and at what time?
A: Buffet breakfast is served at Shipley's Restaurant (Ground floor) Mon-Fri from 0630hrs to 1000hrs, Sat-Sun from 0700hrs to 1030hrs.
How much is child breakfast?
A: Child below 12 years receive complimentary breakfast when dining with adult.
How many restaurants do you have and what are they?
A: We have 1 restaurant called Shipley's, that serves buffet breakfast.
Is vegetarian cuisine available in the restaurant?
A: Limited options are available.
Is halal cuisine available in the restaurants?
A: Limited options are available.
Is a special menu available for children?
A: No.
Do you have 24-hour room service?
A: No.
Is there a swimming pool in the hotel?
A: No.
Is there a gym in the hotel? If so, what equipment do you have in the gym? Operating hours?
A: Yes, the hotel gym includes a yoga area, treadmill and cardio vascular equipment. The Hotel Gym is 24 hours and access is complimentary for guests.
Is laundry service provided?
A: Yes, self laundry facilities are located at Level 3.
Does the hotel have jacuzzi?
A: No.
Does the hotel provide free universal adaptor?
A: No.
Do you have a pet policy?
A: Pets are not allowed in the hotel. Only service animals are allowed.
What is the legal age to check-in?
A: The legal age to check-in is 18 years old and above.
Do you have any special packages for honeymoons and anniversaries?
A: Please contact our Reservations team via email at reservations.fdh@furama.com.
Do you have a tour desk where I can book excursions during my stay?
A: Yes, please contact our Reception team.
What is height limit for carpark?
A: The maximum vehicle height allowed is 1.95 meters.
Does the hotel have Valet Service?
A: No, we do not have valet service.
Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
A: Yes, please contact our Reception team for assistance.
Where can I print my boarding pass?
A: Yes, please contact our Reception team.
Is a doctor available at the hotel?
A: We are able to contact an on-call doctor when requested. Please note additional charges apply.
Can I get a massage at the hotel?
A: There are no massage services available at the hotel.
How do I sign up as a member?
A: Please download the Furama Hotel app from Apps Store and register an account or visit https://www.furama.com/furamafirst/register.
Are there any self check-in kiosks?
A: Keep a look out as we upgrade into self check-in kiosk in future.
How far is the nearest hospital to the hotel?
A: St Vincent's Hospital is 2.5km away and Royal Prince Alfred Hospital is 4.0km away.
Where is the nearest bank or currency exchange?
A: Currency Exchange: Guests can visit nearby options such as Paddy's Markets or Sussex Street for currency exchange services.
Bendigo Bank is located just across the road from the hotel. Additionally, there are branches of different banks on George Street.
What is the local currency?
A: Australian Dollar AUD
What time do the banks open?
A: The opening hours for banks vary between 0930hrs to 1600hrs.
Can I connect my laptop in the room?
A: Yes.
Are meeting rooms available at the hotel?
A: No.
How long does it take to get a taxi from the airport to the hotel and approximately how much does it cost?
A: It takes 25-30 minutes by taxi and costs about 50-70 Australian Dollars depending on time of the day and type of taxi.
Do you have complimentary airport transfers?
A: No, we do not have complimentary airport transfer.
How do I get to the hotel from the nearest MRT station?
A: From Central Station it's an 8-minute walk covering 550 metres. Start by heading west on Barlow St towards Parker St, then turn right onto George St. Next, turn left onto Hay St, and finally, make a slight right onto Harbour St.
From Town Hall Station, it's a 10-minute, 750-metres walk. Head south on George St towards Bathurst St, slight left to stay on George St, turn right onto Goulburn St, left onto Dixon St, right onto Factory St, and finally left onto Harbour St.
How do I get to the hotel from the airport?
A: Taxi or train will be the best option.
How much parking space is available at the hotel?
A: The closest carpark to the Hotel is 'InterPark' at No1 Dixon Street. It has 88 parking spaces.
Download Carpark Guide
What are the charges for parking?
A: Furama Darling Harbour offers self-parking for guests at the One Dixon Car Park (28 Harbour Street). The discounted rate for parking is $40.00 per night, and it allows multiple entries until 2 pm on the day of check-out. Remember to provide your car registration number to the Reception team for discount validation.
What is the best way to get around the city?
A: Sydney offers efficient transportation options for exploring its vibrant energy and iconic landmarks. Sydney Ferries provide delightful journeys, especially during summer, offering scenic views of the harbour and connecting various parts of the city.
Opal cards are essential for public transport, allowing easy access to ferries, buses, trains, and light rail, with fares based on distance. Sydney's extensive train network covers the city centre and suburbs, with Central Station serving as a major hub.
Buses are convenient for reaching points around the harbour and outer suburbs. Additionally, the light rail between Central Station and Wentworth Park in Pyrmont provides another convenient option for city travel.
Is a child seat compulsory for use in cars in Sydney?
A: Children aged under 7 years must use an approved suitable child restraint when travelling in a vehicle in Sydney. This child restraint can be a forward-facing or rear-facing child car seat (also known as a baby car seat or baby capsule), or a booster seat.
Is a babysitting service available?
A: No.
Are baby cots available for the rooms?
A: Baby cots are available upon request.
Is baby cot chargeable?
A: Baby cot is complimentary.
Do you have Kids Room/Area in the hotel?
A: No.
Are “high chairs” available in the restaurants?
A: Yes, baby chairs are available.
Do you have an indoor playground and what are some of the activities for the children?
A: No, however the hotel is conveniently located near the delightful Darling Harbour Children's Playground, just a 6-minute walk from the hotel.
How many Themed Suites are in the Hotel?
There are 5 Family Themed Suites
What voltage do you use in Sydney?
A: Local voltage for usage of electrical appliances is 230volts.
What pin plug do you use in Sydney?
A: Sydney uses the ‘I' type plug and socket that has three flat pins in a triangular pattern.
What is the GST refund system in Sydney?
A: GST is refunded on some goods, with conditions apply, please refer to Sydney GST Refund Scheme website at https://www.abf.gov.au/entering-and-leaving-australia/tourist-refund-scheme.
Is it safe to drink tap water in Sydney?
A: Yes, it is safe to drink from the tap water directly in Sydney.
What is the weather like at different times of the year?
A: Sydney experiences a temperate climate with mild winters (around 8°C or 46°F) and warm summers (around 27°C or 81°F), and it has four distinct seasons.
What should I wear in Sydney?
A: Thin and light clothing is suitable for usage in summer due to the warm weather. In winter, it's advisable to dress in layers, including a warm jacket, sweater, and long pants to stay comfortable during cooler temperatures.
Are there any major shopping centres near the hotel? If so, where are they?
A: Furama Darling Harbour is conveniently located near several major shopping centers in Sydney, including the iconic Queen Victoria Building (QVB) and the bustling Westfield Sydney. These shopping destinations offer a delightful mix of retail therapy, dining options, and vibrant experiences for visitors.
How far is the hotel from the main shopping area?
A: 5 mins walking distance.
Is the hotel far from the train station?
A: Furama Darling Harbour is conveniently located a short walk 10 minutes' walk from Central and Town Hall Train Station. Trains run directly from Sydney International and Domestic airports every 10 minutes at a cost of approximately $17.10. Additionally, the hotel is just a 5-minute walk to the ICC International Convention & Exhibition Centre, and Sydney's light rail networks are right on the doorstep.
Are you close to the Theatres/Entertainment venues?
A: Furama Darling Harbour is conveniently located near several theatres and entertainment venues. The hotel is within walking distance of the Sydney Lyric Theatre, Capitol Theatre, and ICC Sydney. Additionally, our hotel is situated in Chinatown, Haymarket, close to Darling Square, offering a vibrant area with shops, food courts, restaurants, and fast food.
Please refer to FAQ on FURAMAfirst at https://furama.com/furamafirst/faq
Please note that at Furama Darling Harbour, only room charges are eligible for FURAMAmints. Other incidental charges are not entitled.
