With regards to the current situation in Mount Agung volcano in Karangasem Regency, Bali, please be advised that the situation in our resort and beyond are safe and not affected by the increased volcano activity. Our hotel is situated about 62 kilometers from the mountain, whereas the affected areas are within 12 kilometers. There are no significant impact on flights, Ngurah Rai International airport is operating as normal (read official letter). However, we remain alert of the increasing activity of the volcano, and intensively monitor the updates released pertaining this issue. For reliable information about the situation, please visit http://balitourismboard.or.id/.
Rooms and Rates
General Resort Information
Getting to the resort / Travelling
Travelling with Children
Shopping and Tourist Facilities
Rooms and Rates
What types of villas are available in the resort and what are the differences between the different categories?
A: There are two types of villas: Deluxe Pool Villa which is one bedroom and Royal Pool Villa which houses 2 one bedroom villas in a compound.
Are your rates per villa or per person?
A: Deluxe Pool Villa rates based on 2 persons and Royal Pool Villa based on 4 persons. Prices shown on the website include taxes and service charge.
Does my room reservation require any guarantee?
A: Yes, all online bookings require a guarantee.
Can I book using my friends’ credit card to make my reservations?
A: Yes, we will require your friend to fill up a 3rd party authorisation form to allow resort to process the charge.
Can I use Debit Card for room payment and making reservations?
A: No, the resort only accepts cash and major credit cards.
How do I cancel my resort reservation without a charge?
A: If you booked through the resort website, the terms and conditions on the booking confirmation apply. You may cancel the booking via the resort website, unless the package booked is prepaid or non-refundable. For bookings made via other channels, kindly make your cancellation via your booking source.
Can I amend my reservations? Is there any penalty fee?
A: If you booked through the resort website, you may amend your reservation via the website, subjected to the terms & conditions specified on the booking confirmation. For bookings made via other channels, kindly make your amendments via your booking source.
How many people can stay in one room?
A: Deluxe Pool Villas allow a maximum of 3 adults. Royal Pool Villas allow a maximum of 4 adults.
How much is the extra bed?
A: Extra bed is charged at IDR650,000 nett, inclusive of breakfast.
I have 2 kids, aged 6 and 14. Do I need to get an extra bed?
A: Child 11yrs and below stays free with existing bedding. Extra bed for child 12yrs and above are charged the same rate as an adult.
I have a reservation under my name, can my friend check-in for me?
A: Yes, however guest is required to inform resort of the friend’s name before check-in.
Can I pay my room in different currency?
A: No, resort transactions are all in Indonesian Rupiah.
Do you offer discounts for a group booking?
A: Discount for group booking is available. Please contact our sales team for further information.
Does the internet rate include breakfast?
A: No, unless it is on promotion.
Are the prices shown on the web before or after discount?
A: The rates shown on the resort website are after discount. There are no hidden charges and booking fees when rates are booked via our official website.
What are the standard check-in and check-out times of the resort?
A: Check-in time 1400hr, check-out time 1200hr.
Is it possible to check-in earlier? Is so, what are the charges?
A: Early check-in after 6 am is subject to availability at 50% of 1 night charge.
Can I have a late check-out? Is so, what are the charges?
A: For check-out by 6pm, rates are charged at half day, for check-out from 6pm, full day rates apply.
Do you offer a room rate for short stays (day use)?
A: Day use is available at 50% of one night charge for maximum of 6 hours.
Do you have twin, triple and quadruple villas?
A: Twin villas (2 bedroom) are available at Furama Villas & Spa Ubud.
Are King size beds available in the rooms?
A: King size beds are available in the villas.
What television channels are available in the villas?
- Furama in house channel
- FOX Action
- Australia Network
- Disney Junior
- Star China Movie
- News Asia
- Fox Family
- Cartoon Network
- TV 5 Monde
- NHK World
- STAR World
- Discovery Channel
- National Geographic Channel
- FOX Sport HD
- FOX Sport
- FOX Movie Premium
- V Channel
- Disney Channel
- NatGeo Wild
- Xingkong TV
- Kompas TV
- AN TV
- MNC TV
- Metro TV
- NET TV
- TV One
- Trans TV
- Trans 7
- Global TV
- Bali TV
Do you have hairdryers in the villas?
A: Hairdryer is available in each villa.
Do you have non-smoking villas?
A: Non-smoking villas are available based on request.
Are safety deposit boxes available at the resort?
A: Safety deposit box is available in each villa.
Do you have a freezer in the villas?
A: Mini-bar freezer is available in the villas.
Do you have interconnecting villas?
A: Interconnecting villas only available for Two Bedroom Royal Pool Villas.
Do you offer free WiFi?
A: Free WiFi is available throughout resort area.
How much is breakfast?
A: Breakfast is chargeable at IDR 195,000 nett per person.
Do you have villas for disabled/wheelchair dependent persons?
A: Villa for disabled/wheelchair is unavailable at the moment.
Where is breakfast served and at what times?
A: Breakfast is served at Padi Restaurant at 7 – 10.30 am daily.
How much is child breakfast?
A: Breakfast is complimentary for children under 5. Breakfast is chargable for children between 5 and 11 at IDR 104,000 nett.
How many restaurants do you have and what are they?
A: One restaurant, Padi Restaurant
Is vegetarian cuisine available in the restaurants?
A: Vegetarian cuisine is available in the restaurant upon request.
Is halal cuisine available in the restaurants?
A: Halal cuisine is available upon request.
Is a special menu available for children?
A: Special menu for children is available upon request.
Do you have 24-hour room service?
A: 24-hour room service is available.
General Resort Information
Is there a swimming pool in the resort? Operating hours?
A: Yes, there is a swimming pool in the resort. Operating hours from 7am - 7pm.
Is there a gym in the resort?
Is laundry service provided?
A: Laundry service is provided.
Do you have a pet policy?
A: No pets allowed.
What is your resort legal age to check-in?
A: 21yrs and above.
Do you have any special packages for honeymoons and anniversaries?
A: Special packages for Honeymoons and Anniversaries are available. Please see our promotions page or contact our reservations for further details.
Do you have a tour desk where I can book excursions during my stay?
A: Tour desk for excursions booking is available in the resort.
Do you have special facilities and services available for the disabled traveller?
A: Regretfully, special facilities and services for disabled travellers is unavailable in the moment.
Where can I print my boarding pass?
A: Boarding pass can be printed at a charge.
Is a doctor available at the resort?
A: Doctor is available on call.
Can I get a massage at the resort?
A: Yes, you can get a massage at the resort’s spa, Spa Furama.
How far is the nearest hospital to the resort?
A: Medical Clinic is a 10 minute drive away.
Where is the nearest bank or currency exchange?
A: Nearest bank and currency exchange are available at Ubud Center (20 minutes drive).
What is the local currency?
A: The local currency is IDR, Indonesian Rupiah.
At what time do the banks open?
A: Banks open daily at 9 am.
What beauty facilities are available at the resort?
A: You can get a manicure or a pedicure at Spa Furama.
Can I connect my laptop in the villa?
What newspapers do the resort receive and can these be delivered to my villa?
A: Jakarta Post is available at our Suling Bar & Bistro.
Are meeting rooms available at the resort?
A: Meeting room is available at the resort.
Getting to the resort / Travelling
How long does it take to get a taxi from the airport to the resort and approximately how much does it cost?
A: The resort is one hour drive from Denpasar/Ngurah Rai Airport. It cost approximately IDR 425,000 per way.
Do you have complimentary airport transfers?
A: Complimentary airport transfers are available for our special packages. Please visit our special offer or contact our reservation for further details.
How do I get to the resort from the airport?
A: By Taxi.
How much parking space is available at the resort?
A: Parking space is enough for 22 cars.
Is parking complimentary for room guests? F&B guests?
A: Parking is complimentary for guests.
Are there any shuttle buses to shopping areas? Is so, what are the timings?
A: Scheduled shuttle service to/from Ubud Center is available five times daily.
What is the best way to get around the city?
A: Ubud Center is best to explore by foot, bicycle or motorcycle.
Travelling With Children
Is a babysitting service available?
A: Babysitting service is available at charge.
What facilities are available for children?
A: Free baby cot, babysitting service upon request.
Are baby cots available for the villas?
A: Baby cots are available upon request.
Is baby cot chargeable?
A: Baby cot is complimentary.
Are “high chairs” available in the restaurants?
A: Baby chairs are available.
What voltage do you use in Bali?
A: Local voltage for usage of electrical appliances is from 220volts to 240volts.
What pin plug do you use in Bali?
A: Bali uses the C,F,G type plug and socket. View plug information on Wiki.
Do resort provide free universal adaptor?
A: Yes, subject to availability.
What is the GST refund system in Bali?
A: A VAT rebate for luxury goods bought in Indonesia is available for tourists at international airports on the day of departure. For further information please visit http://indonesia.angloinfo.com/money/general-taxes/vat-gst/
Is it safe to drink tap water in Bali?
A: It is not recommended to drink tap water in Bali.
What is the weather like at different times of the year?
A: Rainy season during October – March and dry season during April – September.
What should I wear in Bali?
A: Thin and light clothing comfortable for usage in tropical climate or summer.
Shopping and Tourist Facilities
Are there any major shopping centres near the resort? If so, where are they?
A: Shopping center is availlable at Ubud Central.
Can we book sightseeing tours directly at the resort?
A: Yes, sightseeing tours can be booked directly at the resort.
What can I do at the resort?
A: The resort provides various activities for guests such as spa treatments, cooking class, village trekking, guided bicycle, dancing class, wood carving class, and many more. Please visit our activities and spa pages or contact our reservation for details.
Do I need to make advance booking for Spa treatments?
A: It is recommended to make an advance booking for Spa treatments at Spa Furama.
Where can I see the Spa menu?
A: Spa menu is available on our web at www.furama.com/ubud/Spa-Furama/Spa-Furama-Package.
Can I have the Spa treatment done in my villa?
A: Spa treatment could be done in the villa based on request.
Do I have to book your villas to enjoy the Spa?
A: Outside guests are welcome to enjoy treatments at Spa Furama.
Can I hold my wedding at the resort?
A: Yes, your wedding can be arranged in the villas, poolside, restaurant or Bistro.
How many people can your facility accommodate?
A: The resort can host a maximum of 40 persons for a function.
Where can I find your wedding packages?
A: You can download our wedding package from www.furama.com/ubud/Weddings.