Careers @ Furama

Furama Bukit Bintang, Kuala Lumpur
136, Jalan Changkat Thambi Dollah, 55100 Kuala Lumpur, Malaysia

Centrally located near Kuala Lumpur's bustling Golden Triangle adjacent to Bukit Bintang, Berjaya Times Square and a short distance to Chinatown. Furama Bukit Bintang is also conveniently situated near the main shopping belts of Kuala Lumpur. Imbi Station is just a five minute walk away from this hotel in Kuala Lumpur.

Guest Services Officer
Job Description

To perform all functions related to the Executive Floor operations and guest relations to create and upkeep a pleasant experience for guests by rendering warm and personalized services at all times. 

  • To welcome and assist guests o the first level lobby in providing a personalized service with a warm and friendly manner.
  • Prepare welcome letters for VIPs and Executive Club guests.

  • Assignrooms for VIPs, EC guests and preferred corporate guests and liaise with Front Desk for efficient control of rooms.

  • Check and ensure all assigned rooms are prepared according to the Hotel's standard and all necessary amenities and guest supplies are properly extended.

  • Greet and welcome guests upon arrival and bid farewell upon departure especially in the lobby and at the main entrance.

  • Escort guests for check-in at the reception counter or check- in VIPs or perferred corporate guests in rooms.

  • Liaise with F&B Department to ensure that breakfast and bar are ready for Executive Club usage before the operational hours and all set up is done according to the Hotel's established standard.

  • Gather important information of guests like birthdays, anniversary or others to create, maintain or update Guest History.

  • Perform Business Centre duties in the absence of the Business Centre staff.

  • Perform other duties which may be assigned from time to time. 



Job Requirements


  • Minimun SPM qualifications.
  • Minimun 1 years experience in similar position.

  • Pleasant personality with good communications and organizational skills.

  • Excellent grooming and interpersonal skills.

  • Willing to work shifts and on public holidays.



Job Details
Location : Furama Bukit Bintang, Kuala Lumpur
Department   : Front Office
Work Type : Full-time
Job Type : Executive
Posted on : 29-07-2015

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